Returns

Our company's 30 Day Return Policy

At our company your satisfaction is our priority. We understand that each purchase is an important personal statement. Our jewelry selection is designed to convey the very sentiments that you intended to express. If that is not the case, you can simply return or exchange your purchase within a 30-day period - no questions asked.

How to make a return

Step I. Call us for a Return Authorization Code (212-764-1845).

Once you have obtained your Return Authorization Code, write it on the Returns Label found at the bottom left of the packing slip.

Step II. Pack your return.

Secure the merchandise and Jewelry Appraisal Certificate inside the original jewelry box or bag. Enclose all original packaging, including diamond certificates and appraisal forms (where applicable). Use the original delivery box, if possible. The replacement value for a diamond certificate is $250.

If you do not have the Returns Label found on the original packing slip, then please enclose a document listing the following information fields:

Your name
Your return address
Daytime phone number
Original order number
Return Authorization Code

Step III. Ship your return.

Ship the item to:

AD
576 Fifth Avenue
Suite 1102
New York, NY 10017

For security reasons, do not write our company on the outside of the box.

Your shipment must be fully insured. Use your original invoice to determine the total cost of items being returned. In addition, request a return receipt in order for your shipment to be tracked.*

Shipping options are as follows: You may ship your return via the carrier of your choice as long as the total cost of products being returned is less than $500.

You must ship your packages via the U.S. Postal Service if the total cost of products being returned is more than $500. The U.S. Postal Service is the only carrier that will provide insurance for items that exceed $500 in value.*

Step IV. Check your email.

We will send you an email to notify you that your return has been processed and the proper account has been credited. Please allow one monthly billing cycle in order for your credit to appear.

For an exchange, we will issue you credit for the price of the merchandise. You can apply this credit to the purchase of any item offered by our company.

Gift items must have the return authorization written on the return form as well as the address label. The recipient of the gift may exchange the item or choose to receive a gift certificate.

Insurance shipping and handling charges will be excluded from the total refund. Our company will refund shipping and handling costs only if the return is a result of our company's error.

If you have any questions, please contact our Customer Service Department at 212-764-1845 or send email to sales@americanpearl.com

* Our company will not accept non-insured returns. Non-insured packages, and improperly packed packages will be returned to sender. All merchandise must be in its original condition. Items that have been damaged or altered (e.g. resized, engraved, or worn) will not be accepted for a refund. Our company is not responsible for damage or loss during shipment.