Frequently asked questions

Is there a charge for shipping?

In general, our company charges shipping fees. These fees are based on the size of the order, and decrease with larger orders.


Is it safe to mail a diamond?

Yes. Our company offers secure and reliable shipping on each purchase via FedEx. Each shipment is fully insured, so that you can rest assured that your jewelry will arrive safely.


How do I know if you received my order?

You will receive a confirmation email shortly after we have received your order. If you have not received an email within 24 hours, please contact us.

What is your return policy?

Our return policy is a 30-day, money back guarantee; no questions asked. For more information on returns see our see our return policy.

Can I order or ask questions by phone?

Yes, you can reach one of our customer service representatives at 1-888-462-2369. We will be happy to take your order and answer any questions you might have about our jewelry.


Do you handle custom orders or requests?

Absolutely. If you need something customized or have special request that does not appear on our website, please contact us. We will do our best to accommodate you in every possible way.

What about Gift Certificates?

We offer gift certificates, so your picky loved one can choose their own gift. It comes beautifully presented in our gift box, and will be quickly delivered to the recipient.


How will my purchase be presented?

Every purchase comes in a beautifully custom-made jewelry box. If you are sending your gift directly to the recipient, we can include a handwritten gift card and a gift receipt.


How can I track my purchase?

Once you place an order with our company, you will receive an email within 24 hours confirming your order. You can find out the status of your order through the website at any time, but simply typing in your order number.


Is it safe to order diamonds online?

Absolutely. In fact, buying a diamond from our company has many advantages over buying a diamond from a traditional jeweler.


Can I pay with a check?

We accept many different kinds of payment including credit cards and personal checks. We also offer a 1.5% discount for wire transfers.